Tanzania Classic Tours

1. General Policy

All refund requests must be submitted in writing via email. Refunds are processed based on the date the written cancellation request is received by Tanzania Classic Tours.

Refunds are subject to cancellation fees, third-party supplier policies (lodges, airlines, national parks), and administrative charges.

2. Deposit Refunds

Deposits are generally non-refundable, as they are used to secure accommodations, park permits, and operational logistics.

However, partial refunds of deposits may be considered if cancellations occur more than 60 days before arrival and if suppliers agree to refund prepayments.

3. Refund Schedule for Cancellations

Refund amounts are calculated as follows:

• More than 60 days before arrival: Refund of payments made minus deposit and transaction fees
• 30–59 days before arrival: 50% refund of total tour cost
• 15–29 days before arrival: 25% refund of total tour cost
• 0–14 days before arrival: No refund

If third-party providers enforce stricter cancellation terms, those terms will apply.

4. No-Show and Early Termination

No refunds will be provided in cases of:

• No-show on the arrival date
• Voluntary withdrawal from the tour
• Late arrival or early departure
• Unused services, including accommodation, meals, transport, park fees, or activities

5. Force Majeure

In the event of force majeure (natural disasters, government travel bans, pandemics, political instability, airline cancellations), Tanzania Classic Tours may offer:

• Postponement of travel within 12–18 months
• Credit voucher for future travel
• Partial refund depending on recoverable funds from suppliers

Administrative and unrecoverable costs may be deducted.

6. Visa Denial

Refunds due to visa denial will be processed according to the standard cancellation policy. Proof of visa denial from the relevant embassy may be required.

7. Processing Time

Approved refunds will be processed within 14–30 business days.

Refunds will be made using the original payment method unless otherwise agreed. Bank transfer and card processing fees are non-refundable.

8. Special Promotions and Discounted Tours

Refund eligibility for discounted packages, last-minute deals, or promotional offers may be more restrictive and will be specified at the time of booking.

9. Travel Insurance

Clients are strongly advised to purchase comprehensive travel insurance to cover cancellation costs, medical emergencies, and unforeseen events.